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Hair Extension Questions



1. What types of hair extensions do you offer?

Clip In hair extensions - tiny snap on clips are sewn into the hair extensions allowing the hair to be quickly and easily placed into position and attached. This is by far the easiest and fastest method in which to attach hair extensions and can be done in the comfort of your own home.

Micro-Loop hair extensions- this technique is generally considered to be the smallest and most undetectable hair extension. These type of extensions combines soft or fine strands of natural hair with the extension hair. As there is no glue, sewing or braids involved there is no damage to your own hair.

Tape hair extensions - are the fastest growing, most popular new method of attaching hair extensions. Fine pieces of hair are stitched onto a weft which has durable double sided tape attached to each piece. Tape hair extensions are quick to apply, quick to take out and gentle on your natural hair.

2. What is Remy grade hair?

Remy grade hair extensions are by far are the best choice when considering which hair extensions to buy. Remy hair extensions are collected in such a way as to ensure all of the hair cuticles are arranged in the same direction just as they would in normal hair. Such uniformity results in fewer tangles and knots, allowing the hair to remain in pristine state for much longer periods of time.

3. What colour hair should I choose?

To decide on the ideal colour, please refer to our colours available on our website. Alternatively, you are welcome to send us an email with a photo of your hair so we can match the most appropriate colour. We also have colour rings available to purchase, this will help you get that colour perfect every time.

4. What is the difference between 70grams, 90grams, 105grams, 120grams, 170grams and 200grams of hair?

To put it simply, the higher the grams of hair, the more hair strands in the extension set. This in turn, determines the thickness of the hairstyle and look you are trying to achieve
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Hair Care Questions


1. Can I curl or straighten these extensions?

Yes! Our hair extensions are made with human hair. It is best to always use a heat protection product before applying heat to the extensions. Just like our own hair, the less heat you use the better.

2. Can I colour these extensions?

Absolutely! Just as is the case with normal hair, human hair extensions can be coloured and foiled just as you would with your own hair. We recommend a semi- permanent hair colour as it is considerably gentler on the hair and results in more durability.

3. Can I go swimming with my hair extensions?

You may go in swimming pools and hot tubs but we do not recommend swimming in chlorine pools. It is best to wash hair right after swimming. Add a spray in conditioner after swimming.

4. Will anyone know I am wearing the hair extensions?

No one should be able to detect the hair extensions. With the correct application you will know they are there but no one else will.

5. Can I wear my extensions to bed?

We recommend taking out clip in extensions before you go to bed, this prevents the hair from tangling while sleeping.


Shipping Questions



1. How long does it take for my order to be shipped?

Processing time

Processing time for your order generally takes 1-2 business days from receiving your payment.

Shipping

After we process your order, it depends on what postage method you select:

Express Post: Next business day delivery or 2 days (outside a next day delivery area).
Note: Please allow an additional day for WA, SA and NT as we are based in NSW.

Regular Post: Depending on where you are located in Australia it usually takes between 4-6 business days.

2. How do I receive Free Shipping?

The express free shipping option will automatically process at checkout once your total purchase is over $100. A free gift is also included for these shoppers.

Note: Express free shipping is only valid for shoppers within Australia. International customers will NOT receive free shipping.


Returns and Exchange Policy Questions


What is your Exchange Policy?

We are happy to offer an exchange on unopened hair extensions. We have a remarkably low return on our hair products and are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.


Why are My Hair Domain Extensions Non-Refundable if they are opened?

Australian Health and Safety Regulation classify human hair as a hygienic product. We take matters of hygiene and safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients.


Do I have to pay for the shipping of my return?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number as we won’t be responsible for lost items.